by carol_santanna | Oct 8, 2019 |
Heathrow Airport – UX Design – Services Booking Website ________ UX DESIGN LEAD ________ Heathrow Airport, also known as London Heathrow, is a major international airport in London, United Kingdom. Heathrow is the second busiest airport in the world by international passenger traffic, as well as the busiest airport in Europe by passenger traffic, and the seventh busiest airport in the world by total passenger traffic. In 2018, it handled a record 80.1 million passengers, a 2.7% increase from 2017 as well as 477,604 aircraft movements, an increase of 1,821 from 2017. In June 2019, I joined the project team working with Heathrow with the responsibility of leading the delivery of the services booking website for the large airport. The challenge was to create a seamless user experience on a complex system that offers car parking, lounges and fast track options, enhancing the costumers airport experience. Team work and stakeholders management Working with various members of the project team and the business to understand the business requirements for new features or enhancements with senior stakeholders and end users through face to face meetings, understanding any technical or process constraints, analysing any existing customer feedback and/or analytics. Prototypes and Wireframes I also had responsibility for wire framing and prototyping concepts and designing digital products. Sketching early ideas, producing wireframes or prototypes to show journeys and interaction. Redesigning existing journeys and how this will affect the design ecosystem, working with the team to ensure the best solution. User Flows Analysis and UX Recommendations Wireframes and Annotations Design System The Design System followed the company’s style guide, with a library of icons, font styles, colours, controls and interface modules, aligning...
by carol_santanna | Oct 20, 2018 |
Fitch Learning – UX and UI Design Challenge On October 2018, I was invited to develop a concept to solve the Topic Tree design issues for Fitch Learning, a fintech company specialised on e-learning courses for the financial market. The Challenge: Redesign the Topic Tree The Issues As a user I cannot see the title of Study Sessions, Readings and Concepts that are not currently selected, so it is difficult to get a quick view of what is covered in this Topic. As a user I am not able to see how much content of a Study Session, Reading or Concept that I have covered so I do not know where there is more content that I have not viewed yet. As a user I am not able to see how well I am doing (proficiency) in a Study Session, Reading or Concept so I do not know which areas I need to do more work on to improve my proficiency The ‘list of atoms’ that are linked to each concept do not easily represent what is contained inside the concept, and how much work or time I will need to put in to learn that concept. When there are many concepts or atoms I am forced to scroll down the page to see what is selected; when I do this, I can no longer see what Reading or Study Session I am currently looking at as this information is at the top of the page. Users find it difficult to see that there is a ‘Question Bank’ feature that allows them to open up a quiz player and...
by carol_santanna | May 20, 2018 |
Canon Europe – UX & UI Design – E-commerce Website ________ UX DESIGN LEAD ________ Canon is a global provider of digital imaging technologies and optical products, including cameras, camcorders, photocopies, computer printers and medical equipment. Founded in Japan in 1937, the company employs over 198,000 people in marketing and manufacturing facilities across Japan, the Americas, Europe, Asia and Oceania. Canon has a primary listing on the Tokyo Stock Exchange and is a constituent of the TOPIX index. It has a secondary listing on the New York Stock Exchange. In February 2018, I joined the project team working with Canon Europe with the responsibility of leading the user experience of the features and enhancements roadmap. Key features and enhancements worked on UI enhancements, Quick View, Sticky Add to Basket, Paypal Credit, Baazar Spotlights, Delivery USP Enhancement. Team work and stakeholders management Working with various members of the project team and the business to understand the business requirements for new features or enhancements, understanding any technical or process constraints, analysing any existing customer feedback and/or analytics, conducting research to understand the need better where possible (usually conducting desk based research, scanning the market, and asking around without the ability to conduct conventional user research). Exploration of the problem or opportunity Seeing what is possible but also what is most realistic/fitting for the business and current platform setup. Exploring how the solution will work for however the customer decides to interact with the Canon website (keeping in mind localisation, devices, screen sizes). Prototypes and Wireframes Sketching early ideas, producing wireframes or prototypes to show journeys and interaction. Monitoring existing journeys and how this will affect the design ecosystem,...
by carol_santanna | Sep 9, 2016 |
Comtempo – UI & UX Design – App & Website ________ UI/UX DESIGN LEAD ________ In June 2016, I joined the Comtempo team with the responsibility for creating new user interface and user experience for the parking app and its website. The app I was tasked with creating an smartphone app for drivers to be able to pay for their parking, buy pay as you go cellphone credits and read the newsletter. The app would display other services in the future, so each feature was planned to be scalable. I was to design the app including the navigation and interactions ensuring the design was in-line with the Comtempo branding and style. The website I was also responsible for creating the new website, providing UX expertise and aligning the brand to create a newly transformed responsive platform. I worked closely with the content creation team to localise content and assets to fit within dedicated components. I designed the visual framework, pages and banners for the site and ensured consistency throughout as well as conducting QA reviews within each sprint. I also provided user experience recommendations and came up with solutions using global components for each layout to ensure consistency across all platforms....
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